Support
Something not working, or not making sense? Write to us — a person reads every message.
Get in touch
Email is the fastest way to reach us. Tell us the email address on your account and what you were doing when it went wrong.
support@goldnest.ccWe answer within two business days, usually the same day.
Common questions
How do I sign in?
With your email and password, or with Apple or Google. If you have no password yet, ask for a one-time code by email and set a password afterwards in Settings.
I used Sign in with Apple and my data is missing
If you chose Apple's Hide My Email, your account was created under a private relay address rather than your own — so signing in later with your real address creates a second, empty account. Sign in the way you originally did, then in Settings add an email address you can actually reach.
I forgot my password
Ask for a one-time code from the sign-in screen, sign in with it, then set a new password in Settings.
How does receipt scanning work?
Photograph the receipt in the app. The image is straightened, read, and turned into an entry with its line items, which you confirm before it is saved. The photo is kept for at most a year so you can check the reading.
How do I manage or cancel my membership?
Membership is bought and cancelled on goldnest.cc, in Settings. It is not sold inside the iOS app.
How do I delete my account?
In the app, Account → Delete account; on the web, Settings. It erases the account and its entries immediately and cannot be undone.
Where is my data stored?
Your account and entries are on our own servers in Germany (Hetzner); receipt images are stored with Microsoft Azure and deleted on a schedule. The Privacy Policy lists every processor we use.